Week 1 EOC: Great Customer Service

So what is great customer service? Let's break it down. Okay, first we have to realize what a customer is and who we want our customer to be. Secondly, we must figure out that customer's wants and needs to be able to provide the best possible service. Lastly, the services rendered should in turn create a relationship that should last long after the initial service experience. In order to deliver great customer service, you must know your target customer. This is important because knowing who you want to service better gives you the right plan of action needed to develop a product for your customers. Once you have figured out who, finding out their interests, likes and dislikes will allow you to come out with a service specific for your clientele. Building that lasting relationship depends on your attitude toward providing excellent service and the commitment to consistently deliver that service. Great customer service isn't about the selling, it's about the people.